商务英文道歉信

好的道歉信不仅会取得对方的谅解,还会增进彼此的感情。你了解商务英文道歉信该怎么写吗?下面是小编为大家整理的商务英文道歉信，希望对大家有帮助。

dear mr. hunnicutt,

i am writing to apologize for the incorrect invoice you received from us. owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.

we shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. please accept my apologies for any inconvenience we have caused.

your sincerely,

peter gibson

accounts manager

**new words:

dear sir or madam,

thank you for letter of 5 may 20xx.

i must apologies for the delay in replying to your letter of 15 april. unfortunately some members of our staff have recently been off sick. this, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.

i enclose the price list of our company as requested and look forward to hearing from you.

your sincerely

dear ms jeremy,

thank you for your letter of 6 october. after supplying your restaurants for 5 years, i was extremely sorry to hear that the batch of bowls and forks which you received on 2 september was not of usual quality.

after careful investigation, we found that the cause of the problem was a faulty packing machine. it has now been repaired. i can promise you that this type of problem will not happen again.

according to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

i would like to offer our apologies once again and thank you being an excellent customer.

yours sincerely.