商务英语的道歉信范文

道歉是表达自己内心深深的歉意的，那么你知道商务英语的道歉信怎么写吗?下面启点中文网(qdzww.com)小编整理了商务英语的道歉信，供你参考。

dear sir.

i am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color. i have acknowledged that my fault has brought you great trouble and unconviniences. i hereby express my deep sorrow for this matter and we are going to do our best to make it up to you. i assure you that this mistake will not happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.

best regards

dear mr. johnson

thank you very much for your letter of 3 may 20xx.

we wish to offer our sincere apologies for the long delay in replying to your letter. we have recently moved our headquarters to a new location in the south of city and this has resulted in some considerable delay in replying to enquiries. the move has now been completed and i can assure you that there will be no more delays in the future.

the catalogue you require are enclosed and i hope that you will continue to use us as your main supplier.

your sincerely

dear mr. grison

thank you for your letter of 6 may 20xx concerning the faulty tableware.

i am extremely sorry to learn that the delivery you took on 2 april was of poor quality. this was due to our faulty packing machine. we now have it repaired and we will replace the faulty delivery free of charge within three days.

we have been supplying you for five years and we will replace the faulty delivery free of charge within three days.

we have been supplying you for five years and you have always been one of our excellent customers. therefore, i greatly regret the inconvenience it has caused and would like to offer my sincere apologies. i can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.

i hope that you can use our company as your supplier in the future.

your sincerely